Returns & Exchanges
At Korg UK, we want you to be completely satisfied with your musical equipment, which is why we offer a 30-day return policy for items in original condition. If your gear isn't the perfect fit for your sound, we provide a streamlined process for replacements or full refunds.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Pack with Care
Securely pack the electronics in their original manufacturer packaging, including all manuals, cables, and accessories to ensure full credit eligibility.
Ship to Service Centre
Affix the provided shipping label to your parcel and drop it off at any authorized courier location; we recommend retaining your tracking receipt for peace of mind.
Quality Inspection & Refund
Once our technicians verify the item's condition at our UK facility, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing