Frequently Asked Questions
Your guide to shopping the official Korg UK store
What is the standard shipping timeframe within the UK?
Orders are typically processed within 1-2 business days. Standard delivery via our courier partners usually takes 3-5 working days, depending on your location.
Do Korg products come with a manufacturer warranty?
Yes, all new Korg hardware products purchased through our official UK store include a standard 1-year manufacturer warranty covering defects in materials and workmanship.
What is your return policy for synthesizers and keyboards?
We offer a 14-day return period for all items, provided they are in their original packaging and pristine condition. Please note that software licenses and opened headphones are non-returnable for security and hygiene reasons.
Can I track my order after it has been dispatched?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's portal to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout experience.
Are software bundles included with hardware purchases?
Most Korg controllers and synthesizers come with a specialized software bundle code. Details regarding specific included software can be found on the individual product pages under the 'Specifications' tab.